Purpose of Classification: The purpose of this classification is to assess an aging adult’s need for social services, to provide information regarding, and to make referrals to, public or private agencies or community services.
Essential Functions: (The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.)
Performs customer service functions in person or by telephone: provides information or assistance regarding program services, activities, forms, procedures, requirements or other issues; responds to routine questions and complaints; explains the program guidelines and benefits; and provides brochures, flyers, and other collateral materials.
Conducts screenings and assessments: schedules appointments; prepares assessment packets; travels to client homes and senior centers; gathers information, asks questions, and makes observations to assess client’s ability for financial and social independence and self-care and safety; determines eligibility for department services based on established requirements; approves or denies assessments submitted by subordinates; and prepares and maintains related documentation.
Enters assessments into department databases and systems: scans and banks assessments; verifies completeness and accuracy of data sources and information entered; and utilizes data to analyze programs and services and create related reports.
Maintains a comprehensive knowledge of resources and services provided by LCOG and other community agencies: develops and maintains contacts with other service providers and institutions; provides information; and makes appropriate referrals to clients needing assistance and their families.
Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; enters records and documentation into computer; updates and verifies accuracy of information entered; ensures all documentation and records are included in files; and closes or purges files as needed.
Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures: attends workshops and training regarding the same; and initiates any actions necessary to correct deviations or violations.
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
Communicates with supervisor, other employees, clients, third party service contractors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Additional Functions: Performs other related duties as required.
Minimum Qualifications: Bachelor’s Degree in Human Services, or a related field required; supplemented by three years of experience in human or social services; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid South Carolina driver’s license. Must obtain and maintain Department on Aging Assessor training within 18 months of hire. May be required to obtain and maintain Senior Health Insurance Program (SHIP) certification or other certifications as deemed necessary by management.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all LCOG or departmental policies, practices, and procedures necessary to function effectively in the position.
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information, such as assessments, calendars, mileage, vehicle logs, etc.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, odors, wetness, humidity, rain, temperature and noise extremes, unsafe structures, traffic hazards, bright/dim lights, toxic agents, disease, pathogenic substances, or rude/irate customers.
Additional Comments: Travel is required; some overnight travel may be necessary. Outreach events may require after-hours and weekend work. The position is Part-Time, estimated 21 hours per week. The position is Salary Grade 7 and the starting hourly rate is $19.92.
If you are interested in applying for this position, send a cover letter and resume to the Area Agency on Aging Director, Letisha N. Scotland, at LScotland@lowcountrycog.org.